Exchange and Return Period

The customer has the right to request an exchange or return within 14 days from the date of receiving the product, provided that the product is in its original condition and has not been used or damaged.

Conditions for Accepting Exchange or Return

• The product must be unused and in its original condition.
• No damage, tears, obvious soiling, or signs of use on the product.
• The original packaging should be present as much as possible.
• Provide the order number or purchase details when contacting us.
• The product will be inspected upon receipt before confirming the exchange or return.

Steps to Request an Exchange or Return

1. Contact our customer service and provide the order number.
2. Clarify the reason for the exchange or return, and send photos of the product if there is a defect or problem.
3. The customer service team will review the request and confirm the steps with you.
4. After receiving and inspecting the product, the exchange or return will be processed according to the situation.

Exchange Due to Size

If the size is not suitable, you can request an exchange within the specified period, provided that the product is in its original condition and has not been used.

We always recommend reviewing the size carefully before confirming the order to minimize the possibility of exchange.

Refund

If the return is accepted, the amount will be refunded using the same available payment method or by the method agreed upon with customer service. The time it takes for the amount to appear may vary depending on the payment method or bank.

Defective or Non-Conforming Products

If you receive a product with a manufacturing defect or a product different from your order, the request will be handled with full priority after reviewing the photos or inspecting the product.