Introduction

This privacy policy explains how Plomo website collects, uses, and protects the personal data of its visitors and customers. By using the website or completing a purchase order through it, you agree to the use of your data in accordance with this policy.

Data We May Collect

When you use the Plomo website or complete a purchase order, we may collect some necessary data to provide the service, including:

• Full name.
• Phone number.
• Shipping address.
• Email address, if entered.
• Order details such as product, size, quantity, and order value.
• Customer service contact details.
• Technical data such as device type, browser, pages visited, and source of visit.

How We Use Your Data?

We use the data you provide to us for the following purposes:

• Confirming, preparing, and shipping orders.
• Communicating with you regarding order status or any related updates.
• Improving the shopping experience on the website.
• Responding to inquiries and customer service requests.
• Sending marketing messages or offers with your consent or when you communicate with us.
• Analyzing website and advertising performance to improve services and products.
• Preventing fraud or misuse of the website.

Payment Data

At Plomo, we do not store your bank payment card data on our website. Electronic payment processes, if any, are carried out through secure and approved payment gateways.

Sharing Data with Other Parties

We may need to share some of your data with parties that help us provide the service, such as:

• Shipping and delivery companies to carry out the delivery process.
• Electronic payment service providers.
  
• Messaging, email, or WhatsApp service providers for customer service and order updates.

We do not sell your personal data to any external party.

Cookies

The Plomo website uses cookies to improve the browsing experience, remember some of your preferences, analyze website usage, and measure the performance of advertising campaigns.

You can control or disable cookies from your browser settings, but some website features may not work fully when disabled.

Data Protection

We are keen to take appropriate measures to protect your data from unauthorized access, improper use, or loss. However, no method of electronic transmission or storage is 100% secure, so we always work to minimize risks as much as possible.

Data Retention Period

We retain your data only for as long as necessary to fulfill orders, provide customer service, comply with legal or accounting requirements, and improve our services.

When data is no longer needed, it is deleted or its use is minimized as much as possible.

Your Rights Regarding Your Data

You can contact us at any time to request:

• Information about the data we hold about you.
• Correction of any inaccurate data.
• Deletion of your data if it is no longer needed.
• Stopping marketing messages.
• Withdrawal of your consent to use your data for marketing purposes.

Privacy Policy Update

We may update the privacy policy from time to time to align with any changes in our services or legal requirements. Any updates will be posted on this page with the updated last modified date.